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Ordering Policies

Sales Tax

We do not collect sales tax on items purchased at HomeClick.com, except for deliveries within New Jersey. New Jersey deliveries are charged 7% state sales tax which is calculated during checkout.

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Payment Options

For your convenience, HomeClick.com accepts American Express, Visa, Mastercard, and Discover.

You can pay for your online purchase with CASH - no credit card required. Simply buy a PaidByCash Virtual Card for any amount you wish at over 60,000 neighborhood locations near you. You will receive a virtual MasterCard code for the amount you have paid cash, which you can enter in our fields for Credit Cards to buy safely and securely. Click here to learn more.

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Our Charge Policy

Because the majority of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us toll free at (888) 837-5313.

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Pricing & Availability

HomeClick.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-2 business days. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Sales Representatives for shipping details when you place your order.

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Determining a Product's Lead Time

At HomeClick.com, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead time of any product featured on our web site.

Simply click the “inquire about product lead time” link on any product page. A window will pop up, with a form to be filled in. Select the color(s) you're interested in; complete the additional information and hit “send”. We will respond to your lead-time request as soon as possible.

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Warranty Information

All products are covered by the manufacturer’s warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained by contacting the manufacturer directly. If you have more specific warranty information questions, please call Customer Service at (888) 837-5313.

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Redeeming a Discount/Promotion

There are two types of discounts, ones that will automatically be applied and ones that require a coupon code. For ones that require a coupon code you will be asked during the checkout process to enter your promotion or discount code. Enter the valid code to redeem your discount. When you reach the order summary and confirmation, you will notice the discount or special promotion applied to your order.

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Online Gift Card Policy
  • Gift cards must be redeemed through the HomeClick.com Web site, http://www.homeclick.com, or via one of our telephone sales representatives, toward the purchase of products listed in HomeClick.com's online catalog.
  • Gift cards cannot be used to purchase gift cards .
  • Gift cards cannot be used to pay off your HomeClick Preferred Card.
  • Gift cards are not redeemable for cash and cannot be returned for a cash refund.
  • Any unused balance will be placed in the recipient's gift card account and is not transferable.
  • If your order exceeds the amount of your gift card, you must pay for the balance with a credit card.
  • Gift card cash value is 1/10 of one cent.
  • Gift cards and their use on the homeclick.com Web site are subject to HomeClick.com's general Conditions of Use and Privacy Notice.
  • We are not responsible for lost or stolen gift cards .
  • HomeClick.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift card is either redeemed through the HomeClick.com Web site or is redeemed and used to make purchases on the HomeClick.com Web site.
  • HomeClick.com reserves the right to change these terms and conditions from time to time at its discretion.
  • The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

HOMECLICK.COM (HOMECLICK LLC) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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Order Status & Tracking

You will receive an email notification with shipper and tracking information once your order has shipped. To monitor the status of your order, click on the 'Order Tracking' link at the top of the page and enter either your e-mail address or order number and your billing address zip-code.
If you have further questions regarding your order, please fill out our customer service contact form at Customer Service or call Customer Service at (888) 837-5313.

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Cancelling an Open Order

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the terms of our returns policy will take effect. In some cases a custom, special order item may be non-returnable and/or non-cancelable.

Please note that an order is not considered cancelled until you receive a confirmation email.

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Product Price, Description & Color Policy

While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site.
Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Thanks!

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Rebate Disclaimer

Customer is responsible for mailing in rebate to the appropriate brand manufacturer. All rebate terms and conditions set by the brand manufacturer and Homeclick.com (HomeClick LLC). Homeclick.com (HomeClick LLC) reserves the right to revoke this policy at any time.

Once you find your rebate online, please print the rebate form and follow these tips to ensure you receive your rebate:

  1. Read the form completely, including the Terms and Conditions. (Please be aware that, unless noted otherwise, rebates are limited to one per product per household or address. Other limitations may also apply.)
  2. Note all proof-of-purchase requirements (e.g., receipt, UPC label, serial number, offer date), and make sure your product rebate has not expired.
  3. Wait for your purchased item to arrive at your home.
  4. Mail these items to the address shown on the rebate form:
    • Completed rebate form
    • A copy of your online receipt
    • All required proof-of-purchase documents
  5. All manufacturer rebates must be mailed to the manufacturer, and each rebate should be mailed in an individual envelope.
Visit our Rebate Center to find rebates and download forms. back to top
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Homeclick LLC, 777 New Durham Road, Suite D, Edison, NJ 08817
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