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Frequently Asked Questions

Q: I just placed an order. How will I know when it's shipping? A: You will receive an e-mail within 48-72 hours containing the product lead time and delivery date. back to top
Q: Why was my credit card charged and my product(s) still havent arrived? A: Because the majority of our products are special order, your credit card will be charged when the order is placed. If you have any questions or concerns regarding this policy, please call us toll free at (888) 837-5313. back to top
Q: I need to return something. Is there a restocking fee? A: If you are not 100% satisfied with your purchase return it for a full refund. (Items must be return unused and in their original packaging as shipped by Homeclick.com within 30 days) back to top
Q: How will I know about your upcoming sales? A: Enter your e-mail address on our home page, and you will receive email updates regarding upcoming sales and promotions back to top
Q: I placed an order and never received an e-mail confirmation. A: Please make sure you entered the correct e-mail address. Also, please e-mail us at customerservice@homeclick.com with your full name and address. We will respond with your e-mail confirmation within 24 hours. back to top
Q: I have sent an e-mail and left messages, no one has replied to me. A: Because HomeClick.com is growing rapidly, our customer base has doubled. We try to respond to everyone within 48 business hours. Please note our Customer Service hours are Monday thru Thursday: 9AM - 7PM, Friday 9AM - 6PM, and Sunday we are closed (All times are Eastern). If we have not responded to you within 48 business hours, please contact us at (888) 837-5313. back to top
Q: What do I do if I've forgotten my password? A: If you need assistance with or have forgotten your password click here. Enter the email address you used to create your account and your password will be immediately emailed to that address back to top
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